TY  - BOOK
AU  - 
TI  - Service Management:Operations,Strategy,Information Technology
SN  - 9780071289276
AV  - HD9980.5.F562S 2011 002374
PY  - 2011///
CY  - New York
PB  - Mc Graw Hill
KW  - 1.Service Industries 2.Management 3.Operation management
ER  -