Service Management:Operations,Strategy,Information Technology
FITZSIMMONS,James A
Service Management:Operations,Strategy,Information Technology - 7th - New York Mc Graw Hill 2011 - 541pages/27.5cm
9780071289276
HD9980.5.F562S 2011 / 002374
Service Management:Operations,Strategy,Information Technology - 7th - New York Mc Graw Hill 2011 - 541pages/27.5cm
9780071289276
HD9980.5.F562S 2011 / 002374